Refund Policy

Last updated: September 2026

Thank you for shopping at Rivenzo. We want to make sure you are completely satisfied with your purchase. If you are not satisfied for any reason, we're here to help.

Returns

You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Non-Refundable Items

• Gift cards
• Downloadable software or digital products
• Sale or clearance items

Exchanges

If you need to exchange an item for a different size or color, please contact us and we will guide you through the process.

Shipping Costs

You will be responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable.

Contact Us

If you have any questions about our Refund Policy, please contact us at support@Rivenzo.store.